FOCUSING ON PRIORITIES —
UNITING
THE COUNTRY
2020 was one of the most challenging years in the history of the transport industry, hitting the passenger segment particularly hard. Federal Passenger Company has passed this test of resilience with flying colours, performing strongly throughout the year by tackling tasks of unprecedented scale and complexity.
Oleg BELOZEROV CEO — Chairman of the Executive Board, Russian Railways
Oleg BELOZEROV
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COMPANY PROFILE
OUR PRIORITY — AFFORDABLE PRICES
FPC has put every effort to keep domestic travel affordable for all passenger categories.
>10
million people benefited from discounts and special offers in 2020
>260
marketing campaigns were held by FPC in 2020
Company profileSee more
DEVELOPMENT STRATEGY
EQUALLY IMPORTANT — INDIVIDUAL APPROACH
In 2020, FPC introduced targeted messaging to promote special offers with promo codes tailored to different passenger segments.
32,700
targeted messages for different passenger segments sent by the Company in 2020
3,800
people took advantage of the Company’s offers and used promo codes to purchase tickets with a discount in 2020
Development strategySee more
PERFORMANCE OVERVIEW
EQUALLY IMPORTANT — NEW ROUTES
New tourist train was launched between popular resorts of the Black Sea on the Tuapse —Sochi —Gagra route.
5
tourist-oriented rail routes
>25,000
passengers travelled by tourist trains in 2020
Performance overviewSee more
CORPORATE GOVERNANCE
EQUALLY IMPORTANT — NEW SOLUTIONS
In 2020, the Company presented the concept of a passenger carriage in T-sized — this is a new generation second-class carriage with larger dimensions than conventional carriages in long-distance trains.
533
new carriages added to the passenger rail fleet in 2020
175
new double-decker carriages purchased in 2020
Corporate governanceSee more
SUSTAINABLE DEVELOPMENT
OUR PRIORITY — RETENTION OF TALENTS
Despite all the challenges posed by the COVID-19 pandemic, the Company have made every effort to keep our team of professionals, fully retain FPC’s headcount of thousands of employees.
427.1
million RUB spent to purchase PPE in 2020
118 %
progress against training and upskilling targets
Sustainable developmentSee more
APPENDICES
EQUALLY IMPORTANT — SERVICE QUALITY
Passenger satisfaction with service quality is monitored on a regular basis through online surveys on opros.fpc.ru. This channel provides the Company with recent feedback and customer reviews enabling prompt responses to passenger comments and suggestions.
242,141
passengers took part in FPC’s service quality survey in 2020
1.4
times growth of NPS over the last three years
AppendicesSee more
1 2
/7
Annual report 2020